{"id":46790,"date":"2025-12-12T16:06:59","date_gmt":"2025-12-12T14:06:59","guid":{"rendered":"https:\/\/j-e.com\/policy-resi-e-rimborsi\/"},"modified":"2025-12-12T16:26:13","modified_gmt":"2025-12-12T14:26:13","slug":"returns-and-refunds-policy","status":"publish","type":"page","link":"https:\/\/j-e.com\/en\/returns-and-refunds-policy\/","title":{"rendered":"Returns and Refunds Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; css=&#8221;.vc_custom_1765548416291{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #000000 !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<ol>\n<li>\n<p style=\"font-weight: 400;\"><strong>Returns &amp; Refunds<\/strong><\/p>\n<p style=\"font-weight: 400;\"><strong>Right of Withdrawal<\/strong><\/p>\n<p style=\"font-weight: 400;\">In accordance with Legislative Decree 206\/2005 (Consumer Code), you have the right to withdraw from your purchase within 14 working days from the receipt of the products, without providing any reason.<br \/>\nTo exercise your right of withdrawal, please contact us via email at <a href=\"mailto:info@j-e.com\">info@j-e.com<\/a>, providing the following information:<\/p>\n<ul style=\"font-weight: 400;\">\n<li>Order number<\/li>\n<li>Product(s) to be returned<\/li>\n<li>Reason for the return (optional)<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>Return Conditions<\/strong><\/p>\n<ul style=\"font-weight: 400;\">\n<li>Products must be returned intact and complete, including original packaging, any accessories, and certificates.<\/li>\n<li>Vinyl records must be undamaged and unplayed (for hygiene and safety reasons, opened or used vinyl records may not be accepted).<\/li>\n<li>The customer is responsible for the return shipment and related costs, unless otherwise agreed.<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>Return Procedure<\/strong><\/p>\n<ol style=\"font-weight: 400;\">\n<li>Contact us within 14 days of receiving the products to communicate your intention to withdraw.<\/li>\n<li>You will receive instructions on how to return the items.<\/li>\n<li>Once we receive the returned products and verify their condition, we will proceed with the refund.<\/li>\n<\/ol>\n<p style=\"font-weight: 400;\"><strong>Refund<\/strong><\/p>\n<ul style=\"font-weight: 400;\">\n<li>The refund will be processed within 14 working days from the receipt of the returned products, using the same payment method selected at the time of purchase.<\/li>\n<li>In the case of partial returns, the refund will apply only to the products returned.<\/li>\n<li>Original shipping costs are non-refundable unless otherwise agreed.<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><strong>Products Excluded from the Right of Withdrawal<\/strong><\/p>\n<p style=\"font-weight: 400;\">Some products are excluded from the right of withdrawal, including:<\/p>\n<ul style=\"font-weight: 400;\">\n<li>Customized or made-to-order items<\/li>\n<li>Sealed products that cannot be returned for hygiene reasons and that have been opened<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; css=&#8221;.vc_custom_1765548416291{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #000000 !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] Returns &amp; Refunds Right of Withdrawal In accordance with Legislative Decree 206\/2005 (Consumer Code), you have the right to withdraw from your purchase within 14 working days from&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-46790","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>JE | Just Entertainment - Returns and Refunds Policy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/j-e.com\/en\/returns-and-refunds-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"JE | Just Entertainment - Returns and Refunds Policy\" \/>\n<meta property=\"og:description\" content=\"[vc_row css_animation=&#8221;&#8221; 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